Privacy Policy

This Privacy Policy explains how Marksila254 ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website, create an account, book a training session or event, or purchase from the Mark 254 Active Wear shop. By using our website, you agree to the collection and use of information as described here.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, username, email address, and password (stored as a secure hash — we never store your password in plain text) when you register for an account.
• Order information: full name, email address, phone number, and shipping address when you place an order in the shop.
• Event registration information: attendee name and phone number when you register for a training session or event.
• Contact form information: name, phone number, email address (optional), and the content of any message you send us.
• Newsletter information: your email address, if you subscribe to updates.
• Payment information: when you pay via M-Pesa, payment is processed through the mobile money network; we store a payment reference and status, not your M-Pesa PIN or full financial account details.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and fulfil orders, including shipping and payment confirmation
• Confirm event and training session registrations, and send your ticket
• Respond to enquiries submitted through the contact form
• Send order confirmations, event updates, and — where you've opted in — newsletter content
• Maintain the security of our platform and prevent fraud or abuse
• Improve our services and website experience

3. How We Share Your Information

We do not sell your personal information. We share information only where necessary to operate our business:

• With payment processors (e.g. M-Pesa) to complete transactions
• With email delivery providers to send order confirmations, tickets, and account-related emails
• Where required by law, regulation, or a valid legal process

4. Data Retention

We retain your account, order, and registration information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time by contacting us — see Section 8.

5. Data Security

We use industry-standard measures to protect your information, including password hashing, encrypted connections (HTTPS), and access controls on our systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of newsletter or marketing communications at any time

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at markotundo777@gmail.com or +254 701 437 959. We're based in Nairobi, Kenya.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes take effect constitutes acceptance of the revised policy.